Client Automation - crash of cserver.exe, amrss.exe, sd_server.exe or ccsmsvrd.exe

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Article ID: 103123

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Process sd_server.exe, cserver.exe and/or amrss.exe are crashing frequently with following details :


sd_server.exe
 
sd_server.exe caused an EXCEPTION_ACCESS_VIOLATION in module cfUtilities.dll at 0023:7393EB16, CFStringW::assign_utf8()+0102 byte(s)

Call Stack:
0023:7393EB16 (0x0000001C 0xFFFFFFFF 0x5DA9A58C 0x0974F938) cfUtilities.dll, CFStringW::assign_utf8()+0102 byte(s)
0023:729C92C1 (0x00000000 0x097B94E8 0x06B910E0 0x09670AF0) cfcertidentity.DLL
0023:729CAA5E (0x729DE260 0x0974F988 0x0974F98C 0x00000000) cfcertidentity.DLL
0023:729CB990 (0x729DE260 0x0751ED00 0x0751ED10 0x0751ED20) cfcertidentity.DLL
0023:729CC82C (0x0751ED00 0x0751ED10 0x0751ED20 0x00000000) cfcertidentity.DLL
0023:72BE7015 (0x06435E50 0x0643624C 0x064355CC 0x064355DC) CFSMCAPI.dll, SmGetApi()+28933 byte(s)
0023:72BE94C7 (0x00000000 0x00000000 0x00000000 0x0751F7C0) CFSMCAPI.dll, SmGetApi()+38327 byte(s)
0023:72BE97AD (0x0751F2C8 0x0751F6C4 0x00000000 0x0751F7C0) CFSMCAPI.dll, SmGetApi()+39069 byte(s)
0023:72BD3DB2 (0x0751F2C8 0x0751F6C4 0x00000000 0x0751F7C0) CFSMCAPI.dll, CFCreateInstance()+11074 byte(s)
0023:72BDAFD9 (0x063763C8 0x0751F2C8 0x0751F6C4 0x00000000) CFSMCAPI.dll, SmSendU()+0073 byte(s)
0023:72BDC8E4 (0x063763C8 0x0181BA88 0x0181BA28 0x00000000) CFSMCAPI.dll, SmSendW()+0132 byte(s)
0023:6E51A978 (0x0181BA88 0x0181BA28 0x0751F7C0 0x00000000) SD_GENERAL.dll, SmMessage::send()+0120 byte(s)
0023:6DFDC9E3 (0x097B9608 0x00000000 0x0751F82C 0x0751F81C) SD_JSI.dll, NetErrorAbort::`default constructor closure'()+3283 byte(s)
0023:6DFDD098 (0x00002300 0x00000000 0x017DC2C0 0x6E079B00) SD_JSI.dll, NetErrorAbort::`default constructor closure'()+5000 byte(s)
0023:6DFEF64A (0x0751F854 0x00002300 0x00000000 0x017DC2C0) SD_JSI.dll, SDJobServerIf::Connected()+0362 byte(s)
0023:6DFFB32C (0x00000002 0x00002300 0x00000000 0x017DC2C0) SD_JSI.dll, SDJobServerIf::ConnectedEx()+0124 byte(s)
0023:00E790FB (0x018234A0 0x018267B0 0x73792450 0x73792450) sd_server.exe, SDUUID::SDUUID()+861912 byte(s)



 
cserver.exe

cserver.exe caused an EXCEPTION_ACCESS_VIOLATION in module MSVCR100.dll at 0023:74F09691, CRT_RTC_INIT()+0181 byte(s)

Call Stack:
0023:74F09691 (0x0711A74C 0x00CF2450 0x00000000 0x0711A834) MSVCR100.dll, CRT_RTC_INIT()+0181 byte(s)
0023:74F01AF1 (0x00CC8264 0x00002000 0x00CF2450 0x00000000) MSVCR100.dll, vsnwprintf_l()+0100 byte(s)
0023:74F01B38 (0x00CC8264 0x00002000 0x00CF2450 0x0711A834) MSVCR100.dll, vsnwprintf()+0024 byte(s)
0023:74DD7404 (0x00000004 0x73F1C01C 0x00000000 0x00000002) cfTrace.DLL, ICFTrace_CheckVersion()+19988 byte(s)
0023:75042CBD (0x73F1C01C 0x00000004 0x73F1C048 0x0711A834) cfUtilities.dll, CFUtilities_TraceExVW()+0093 byte(s)
0023:75042D48 (0x73F1C01C 0x00000004 0x73F1C048 0x0BDD8FE0) cfUtilities.dll, CFUtilities_TraceExW()+0024 byte(s)
0023:73F08E4C (0x0D4DC048 0x0711ACEB 0xA39FD83F 0x0C388F94) cfcertidentity.DLL
0023:73F0A16A (0x004DC048 0x0711AD14 0xA39FD9E3 0x00000000) cfcertidentity.DLL
0023:73F0A5C6 (0xA39FD9A3 0x01DD3090 0x028D2340 0x028D23B4) cfcertidentity.DLL
0023:73F0BBFB (0x05863958 0x028D23B4 0x028D23B8 0x028D23BC) cfcertidentity.DLL
0023:73F0C82C (0x028D23B4 0x028D23B8 0x028D23BC 0x00000001) cfcertidentity.DLL
0023:72226072 (0x0C4F3040 0x0711CE74 0x01DD3094 0x00000497) cfspanmc.DLL, ICFSecObjIdent_CheckVersion()+2626 byte(s)
0023:740168F5 (0x05419138 0x00000000 0x05419138 0x02D40020) CFSMCAPI.dll, SmGetApi()+27109 byte(s)
0023:7401E59C (0x00000000 0x7AB4FAA2 0x00000000 0x02D40020) CFSMCAPI.dll, SmSecSetCallback()+5324 byte(s)
0023:74008A6E (0x0711FC28 0x00000000 0x00000000 0x006AD010) CFSMCAPI.dll, CFCreateInstance()+30718 byte(s)
0023:74008F73 (0x006AD010 0x0711FC28 0x00000000 0x000000FA) CFSMCAPI.dll, CFCreateInstance()+32003 byte(s)



 
amrss.exe

amrss.exe caused an EXCEPTION_ACCESS_VIOLATION in module cfUtilities.dll at 0023:7492EAD0, CFStringW::assign_utf8()+0032 byte(s)

Call Stack:
0023:7492EAD0 (0x0937AFD8 0xFFFFFFFF 0xC919463F 0x083512C0) cfUtilities.dll, CFStringW::assign_utf8()+0032 byte(s)
0023:737F8E8E (0x09C40F08 0x02AEAD1C 0xC91947AF 0x000003ED) cfcertidentity.DLL
0023:737FBCB2 (0x09C40F08 0x0579E500 0x000003ED 0xC919475B) cfcertidentity.DLL
0023:737FCC21 (0x05C450FC 0x00000497 0x00000000 0x02AECE08) cfcertidentity.DLL
0023:737F1684 (0x05C450FC 0x00000497 0x05C450F8 0x013D2980) cfcertidentity.DLL
0023:71A55E77 (0x0827C038 0x02AECEA8 0x05C450FC 0x00000497) cfspanmc.DLL, ICFSecObjIdent_CheckVersion()+2119 byte(s)
0023:739068F5 (0x031C1A78 0x00000000 0x031C1A78 0x013D2980) CFSMCAPI.dll, SmGetApi()+27109 byte(s)
0023:7390E59C (0x00000000 0x9E0B54BD 0x00000000 0x013D2980) CFSMCAPI.dll, SmSecSetCallback()+5324 byte(s)
0023:738F8A6E (0x02AEFC5C 0x00000000 0x00000000 0x00E4D7B0) CFSMCAPI.dll, CFCreateInstance()+30718 byte(s)
0023:738F8F73 (0x00E4D7B0 0x02AEFC5C 0x00000000 0x000000FA) CFSMCAPI.dll, CFCreateInstance()+32003 byte(s)



 
ccsmsvrd.exe

ccsmsvrd.exe caused an EXCEPTION_ACCESS_VIOLATION in module cfUtilities.dll at 0023:7492EAD0, CFStringW::assign_utf8()+0032 byte(s)

Call Stack:
0023:7492EAD0 (0x12FA0FE8 0xFFFFFFFF 0x59B05C4F 0x0607EE68) cfUtilities.dll, CFStringW::assign_utf8()+0032 byte(s)
0023:737F92C1 (0x00000000 0x0313A458 0x134195C0 0x01197928) cfcertidentity.DLL
0023:737FAA5E (0x7380E260 0x0607EEB8 0x0607EEBC 0x00000000) cfcertidentity.DLL
0023:737FB990 (0x7380E260 0x0C2FEE58 0x0C2FEE68 0x0C2FEE78) cfcertidentity.DLL
0023:737FC82C (0x0C2FEE58 0x0C2FEE68 0x0C2FEE78 0x00000000) cfcertidentity.DLL
0023:73907015 (0x06040808 0x06040C04 0x0603FF84 0x0603FF94) CFSMCAPI.dll, SmGetApi()+28933 byte(s)
0023:739094C7 (0x00000000 0x00000000 0x00000000 0x0C2FF8AC) CFSMCAPI.dll, SmGetApi()+38327 byte(s)
0023:739097AD (0x0C2FF420 0x0C2FF81C 0x00000000 0x0C2FF8AC) CFSMCAPI.dll, SmGetApi()+39069 byte(s)
0023:738F3DB2 (0x0C2FF420 0x0C2FF81C 0x00000000 0x0C2FF8AC) CFSMCAPI.dll, CFCreateInstance()+11074 byte(s)
0023:738FAFD9 (0x04DB0078 0x0C2FF420 0x0C2FF81C 0x00000000) CFSMCAPI.dll, SmSendU()+0073 byte(s)
0023:738FC8E4 (0x04DB0078 0x0388F3B0 0x71D9F1DC 0x00000000) CFSMCAPI.dll, SmSendW()+0132 byte(s)


 

Cause

A problem in CAPKI library : libcapki.dll
 

Environment

CA Client Automation 14.0 SP1 and SP2 on Windows
 

Resolution

Open a case at CA Technical Support in order to request the fix T533280

This fix is indicated for Client Automation 14.0 SP1 but it could be also applied on 14.0 SP2 too as CAPKI has the same version in both release.



Method to install the fix :
 
1- Uncompress the file T533280.caz with cazipxp.exe 
CAZIPXP -u T533280.CAZ 

2- Stop caf
caf stop 

3- Rename the file
C:\Program Files (x86)\CA\SC\CAPKI\CAPKI\CAPKI5\Windows\x86\32\lib\libcapki.dll
as
C:\Program Files (x86)\CA\SC\CAPKI\CAPKI\CAPKI5\Windows\x86\32\lib\libcapki.ORI 


4- Copy the file libcapki.dll of fix T533280 in directory C:\Program Files (x86)\CA\SC\CAPKI\CAPKI\CAPKI5\Windows\x86\32\lib 

5- Start caf
caf start