Error: PAM-CM-0264: Unable to retrieve Risk Levels from server
Issue/Introduction:
We encountered an error when attempting to connect a TA server to PAM. We used the following steps:
1. Configure TA server and click on "Test"; Error shown: "Threat Analytics was unable to connect to CA PAM with the provided Adapter Configuration. Please check the log for details".<Please see attached file for image>
2. Set up all parameters under CA Threat Analytics (for CA PAM) and run "Test"; “Error: PAM-CM-0264: Unable to retrieve Risk Levels from server." error comes up.
<Please see attached file for image>
Cause:
This problem may be caused by CATapApiUSer not being enabled,which will cause the TA test to fail.
On PAM's session logs you'll see "CATapApiUser" user deactivated.
Environment:
PAM 3.1.1
Resolution:
Check if the TA user CATapApiUser is enabled in PAM. Then run connection test from TA server.
<Please see attached file for image>
Generate new entries as shown below (Save and Test):
<Please see attached file for image>
Additional Information: