Error: PAM-CM-0264: Unable to retrieve Risk Levels from server

Article Id: 103121

Status: Published

Updated On: 29-06-2018 06:16

Products:

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM) CA Privileged Access Manager (PAM)

Issue/Introduction:

We encountered an error when attempting to connect a TA server to PAM. We used the following steps:

1. Configure TA server and click on "Test"; Error shown: "Threat Analytics was unable to connect to CA PAM with the provided Adapter Configuration. Please check the log for details".

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2. Set up all parameters under CA Threat Analytics (for CA PAM) and run "Test"; “Error: PAM-CM-0264: Unable to retrieve Risk Levels from server." error comes up.

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Cause:

This problem may be caused by CATapApiUSer not being enabled,which will cause the TA test to fail.

On PAM's session logs you'll see "CATapApiUser" user deactivated.

Environment:

PAM 3.1.1

Resolution:

Check if the TA user CATapApiUser is enabled in PAM. Then run connection test from TA server.

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Generate new entries as shown below (Save and Test):

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Additional Information: