Execution order in "Actions on True Macro List" and "Actions on False Macro List"

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Article ID: 103103

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



Which is the execution order when adding a list of Actions in the "Actions on True Macro List" and "Actions on False Macro List" ?

i.e. in the definition of an Event :

<Please see attached file for image>




or in the definition for a Workflow Task Behavior :

<Please see attached file for image>



 

Environment

Service Desk Manage release 14.1
Service Desk Manager release 17

Resolution

The macros list set in the "Actions on True Macro List" and "Actions on False Macro List"  is executed in the alphabetical order displayed.
This is alphabetical order for the Symbol (sym)  value in the macro definition.
So in order to "manage" the execution order the macro need to be "named" accordingly.

Attachments

1558700705630000103103_sktwi1f5rjvs16k8f.png get_app
1558700703434000103103_sktwi1f5rjvs16k8e.png get_app