Upgrading path for Password Synchronization Agent from 12.6.4 on windows 2008 to 14.2 on windows 2012


Article ID: 103098


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CA Identity Manager CA Identity Governance CA Identity Portal


What are upgrade path steps when moving from Windows Server 2008 R2 with CA Identity Manager 12.6.x Password Synchronization Agent (PSA) to Windows Server 2012 with CA Identity Manager 14.x Password Synchronization Agent (PSA) ?


Understanding there is a plan upgrade that includes CA Identity Manager solution from 12.6.4 to 14.2 and Windows 2008 R2 to Windows 2012.
Knowing CA Identity Manager Password Synchronization Agent 14.2 is not certified on Windows 2008 R2 as per the support matrix. (https://docops.ca.com/ca-identity-manager/14-2/EN/platform-support-matrix/password-management-components/)


The usual upgrade path steps in such condition are :
- Upgrade CA Identity Manager 12.6 SP4 to 12.6 SP8 for CA Identity Manager Servers and Agents components because 12.6.8 supports both Windows 2008 and 2012 ;
- Upgrade Windows Server to 2012 ;
- Upgrade CA Identity Manager 12.6.8 to 14.2 for CA Identity Manager Servers and Agents components.