After installing or migrating a Remote Agent to a new domain the, agent does not start and is stuck in a SRVC_DOWN status. The below error is seen in the agent logs:
ErrorMsg: AwE-5107 awcomm connection error
Details: R:AMPROD appworx.xx.yyy:2136 <- 0.0.0.0/0.0.0.0:0
awcomm connection error : R:AMPROD appworx.xx.yyy:2136 <- 0.0.0.0/0.0.0.0:0 : java.nio.channels.UnresolvedAddressException
An nslookup command on the master's hostname from the agent will usually fail.
Component: CA Automic Applications Manager (AM)
While referring to the network/server admin is recommended, possible solutions include the following: