vmware probe connection issue

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Article ID: 103091

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

When clicking on the vmware probe, it fails and throws the message:

There was a problem connecting to the probe. Please wait, then retry starting the UI.
Details: Failed to write data to TCP stream


<Please see attached file for image>

vmware_error

Cause

The environment in controller contains different versions of JRE variables as in the following sample:

<environment>
NIM_JRE_HOME = jre/jre8u102
NIM_JRE_HOME_1_6_0 = jre/jre1.6.0_24
LD_LIBRARY_PATH = .:.:.:
NIM_JRE_HOME_1_7 = jre/jre7
NIM_JRE_HOME_1_8 = jre/jre8u102
</environment>

 

Environment

UIM 8.51 on Windows 2008
vmware v6.87 on CentOS 6.9
hub and controller v7.93

Resolution

* In IM open the controller GUI > Setup > Environment
* remove all JRE variables
* save the changes and close the GUI
* deploy v1.7 of java.jre from the Archive on the robot
* restart the robot
* try to open the vmware probe GUI

Additional Information

vmware (VMware Monitoring) Release Notes 

Attachments

1558700701445000103091_sktwi1f5rjvs16k8h.png get_app