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Service Desk Manager 17.1 Webservice timeout


Article ID: 103029


Updated On:


CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


After upgrading to SDM 17.1, the  webservices fail with a timeout.


This is a known defect with 17.1


Service Desk Manager 17.1


This is a known defect with 17.1 noted in the following link:


17.1 RU 1 solves the issue.

ID SO03787

This patch can be installed on top of 17.1 by following the steps noted here:

The fixes included in 17.1 RU 1:

As a workaround:

1. Take note of the user you are using to log into web services > Go to SDM and check the access type of this user.

2. Go to Administration > Security and Role Management > Access Types > Administration > Web Screens Painter tab > Set "Preview Session Can Update Database" to No > Save Changes > Restart Services > Try connecting to WebServices again.

Additional Information

Service Catalog integration with CA Service Desk Manager 17.1 fails