Delete Process Instance job deletes instances beyond the configured Finish Date To value

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Article ID: 103020

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

We are testing the Delete Process Instance job so that we can develop a process maintenance plan. When executing the job setting only the "Finish Date To" parameter, the job actually deletes all process up to 3 AM on the day AFTER the date set for the "Finish Date To" parameter. This is undesirable behavior. This scenario has been tested in both CA PPM v15.1 and v15.4, with the same results.

Environment

Release: CODFSS99000-15.4-PPM SAAS FedRAMP-Sandbox-Small Environment
Component:

Resolution

It is working properly as it is taking Database timezone which in this case in PST and user's your account settings is in EST, so when user checks the instances via Administration->Processes it is deleting processes instances up to but not including 3:00 AM EST the next day.