Restrict Users From Creating Request Tickets Listed As The Affected End User
Article ID: 103014
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Using Data Partitions, it is possible to restrict users from creating Requests, Incidents and Problems with oneself listed as the Affected End User.
Environment
CA Service Desk Manager
Resolution
This example can be created using Data Partitions. You'll need to create (or update an existing) partition with Type = create and Table = Call_Req.
The constraint will be as follows:
customer != @root.id
When linked to a specific role, this partition will prevent the related role from creating Requests/Incidents/Problems with the Affected End User equal to the currently logged in user.
The constraint will be as follows:
customer != @root.id
When linked to a specific role, this partition will prevent the related role from creating Requests/Incidents/Problems with the Affected End User equal to the currently logged in user.
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