Restrict Users From Creating Request Tickets Listed As The Affected End User

Article Id: 103014

Status: Published

Updated On: 20-07-2018 13:26

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Using Data Partitions, it is possible to restrict users from creating Requests, Incidents and Problems with oneself listed as the Affected End User.

Environment:

CA Service Desk Manager

Resolution:

This example can be created using Data Partitions. You'll need to create (or update an existing) partition with Type = create and Table = Call_Req.

The constraint will be as follows:

customer != @root.id

When linked to a specific role, this partition will prevent the related role from creating Requests/Incidents/Problems with the Affected End User equal to the currently logged in user.