CA SOI - Launch Spectrum IM Alert Requires Login / EEM Session Token
Article ID: 102939
CA Service Operations Insight (SOI)
Why do we need to log in to Spectrum every time we start/launch the SOI function (right mouse click) -> Launch Spectrum IM Alert on a Spectrum alert?
We have EEM/LDAP configured, is there a setting that will enable single sign on?
Release: Component: SOIMGR
In this scenario, both the SOI Console (JNLP) and Spectrum Console (JNLP) are on a workstation. Both products have been integrated with EEM and LDAP Successfully. They can launch both Consoles with the LDAP credentials in question however, it requires the user/password and they would like this to be SSO.
The Spectrum Connector configuration file (\SOI\resources) should contain a LICURL tag/section, that should have the configurations to launch Spectrum OC and if the configuration files does not have the EEM Token details, it will result in this problem/behaviour.
To resolve this issue, it should just be a matter of passing on the EEM session token in the connectors Launch-In-Context URLs in the connector configuration file, example: