sdgtw Field Mappings show as NULL

book

Article ID: 102919

calendar_today

Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Most of the time when opening the sdgtw configuration in admin console we get the Field Mappings part showing as "NULL".

All Service Desk Fields mappings are shown as "null". a reload of the browser session may fix the issue.



User-added image

Environment

UIM 8.5.1
sdgtw 2.0

Resolution

SDGTW 2.1T2 resolves this issue
The Hotfix can be downloaded here

Additional Information

CA Unified Infrastructure Management Hotfix Index

Related Article
sdgtw probe generating high CPU consumption
 

Attachments