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sdgtw probe generating high CPU consumption


Article ID: 102918


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM) NIMSOFT PROBES


The sdgtw probe v2.0 creates high CPU consumption after any kind of configuration changes made in admin console. It goes between 80% and 100%.

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sdgtw generates high CPU consumption

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probe CPU usage USM

A probe restart brings the CPU down to reasonable levels: 25%.


Defect in the probe code.


UIM 8.51 + SPs + HFs
SDGTW v2.0 installed on primary hub, Windows win2008 R2 (4CPUs - 14G RAM)
Service Now Jakarta patch 8a


The fix is contained in the sdgtw v2.1T1. This package is available for download in the UIM Hotfix Index.

Additional Information

Related article: sdgtw Field Mappings show as NULL


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