ENC Servers cannot connect to ENC Manager
Article ID: 102895
Updated On:
Products
CA Automation Suite for Data Centers - Configuration Automation
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
Issue/Introduction
The Gateway Server attempted to register with ENC Gateway Manager but connection was refused.
Cause
This can be caused if the OS Software Firewall is turned on for the involved network and there is no INBOUND exception for port 443 TCP.
Environment
Any supported ENC environment
Resolution
The ENC Manager is a special case where both Inbound AND outbound port 443 must be opened as the ENC Client should be able to connect to external ENC Servers via Outbound connection and ENC Server/Router machines must connect to the ENC Manager with an Inbound connection.
The resolution is to create a windows (or applicable Firewall Software) rule to allow incoming traffic on port 443 TCP and activate on the ENC Manager system.
Within a few minutes ENC Server/Router systems should successfully connect to the ENC Manager system.
If not a recycle of CAF on the system(s) should resolve it.
The resolution is to create a windows (or applicable Firewall Software) rule to allow incoming traffic on port 443 TCP and activate on the ENC Manager system.
Within a few minutes ENC Server/Router systems should successfully connect to the ENC Manager system.
If not a recycle of CAF on the system(s) should resolve it.
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