Process Automation - Install is failing after providing Java install location
Article ID: 102889
Updated On:
Products
Issue/Introduction
Site is attempting to install ITPAM 4.3 as part of the Service Management Install, previously SQL client and JRE 1.8 were installed.
PAM Installer is asking for the Java Home Directory and getting an error to enter a valid Java install directory, even through the displayed path is the correct one
Error presented is: Please enter a valid 64-bit Java Runtime Environment (JRE) 7 or above installation directory path.
Environment
CA Service Management 17.x
Process Automation 4.3.x
Cause
The error is due to the environment being given the location of a Java Runtime (JRE) install. The application installer should be given a Java Development Kit (JDK) install.
Resolution
Please download JDK install at 1.8 level. Downloads can be obtained at http://java.sun.com
Once JDK has been downloaded and installed, the application should pick up on the JDK install and proceed further.
Additional Information
In the above screenshot illustration, the install interview display mentions to supply the location of JDK, but the error references a JRE location. Research confirms that it is a JDK that must be in place in order for the installer to complete.
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