After Refreshing PPM Data From Prod to Test the Agile Central Sync Job Fails

Article Id: 102882
Status: Published
Updated On: 28-06-2018 07:47
Products:
CLARITY PPM FOR ITG , Clarity PPM On Premise , CLARITY PPM FEDERAL , Clarity PPM SaaS , Clarity PPM SaaS - Application , Clarity PPM SaaS - Application , Clarity PPM On Premise
Issue/Introduction:

The CA Agile Central sync job is failing after refreshing the data from Prod to our Test environment.  In the logs we see the following messages:

ERROR 2018-06-20 08:21:54,997 [Dispatch Rally Synchronization-06202018-1 : [email protected] (tenant=clarity)] client.RallyContext (clarity:[email protected]:57301203__76E95069-42B6-437F-BAB8-6B733CCDC1C3:Rally Synchronization-06202018-1) Problem while retrieving Agile Central integration details, no details found for id:DFS_PPM_TO_AC 

ERROR 2018-06-20 08:21:54,997 [Dispatch Rally Synchronization-06202018-1 : [email protected] (tenant=clarity)] ppm.rally (clarity:[email protected]:57301203__76E95069-42B6-437F-BAB8-6B733CCDC1C3:Rally Synchronization-06202018-1) Either Context or Connection is not set properly, Check integration Setting [email protected] 

ERROR 2018-06-20 08:21:54,997 [Dispatch Rally Synchronization-06202018-1 : PPMSERVER (tenant=clarity)] ppm.rally (clarity:[email protected]:57301203__76E95069-42B6-437F-BAB8-6B733CCDC1C3:Rally Synchronization-06202018-1) Error occurred while populateWorkspaceHierarchy. request= java.io.IOException: Rally API Error : RestAPI Connection is not set properly in Context 

ERROR 2018-06-20 08:21:55,005 [Dispatch Rally Synchronization-06202018-1 : [email protected] (tenant=clarity)] ppm.agl (clarity:[email protected]:57301203__76E95069-42B6-437F-BAB8-6B733CCDC1C3:Rally Synchronization-06202018-1) Error while syncing projects 

Cause:

This issue is caused by the CA Agile Central Integration settings being wiped out by the data refresh from prod to test.  

Environment:

CA PPM 15.x and above

Resolution:

Reconfigure the integration again following the steps here: 
https://docops.ca.com/ca-ppm/15-4/en/add-ins-and-integrations/integrate-ca-ppm-with-ca-agile-central#IntegrateCAPPMwithCAAgileCentral-agileaddinConfiguretherallyIntegration 

NOTE: After reconfiguring the integration, you must recycle the BG service.  For SAAS customers, please open a support case requesting for the BG service to be recycled on the environment.  Be sure to specify the environment URL as well as a time frame for when you would like the recycle to occur.