Probe Utility Does Not Launch From IM Client

Products

• NIMSOFT PROBES
• DX Infrastructure Management

Issue/Introduction

To launch the Probe Utility from the Infrastructure Manager Client you would click on the desired probe for the robot  and then press CTRL-P.  This should launch the probe utility in a separate window however sometimes nothing happens.

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Cause

• the vbpu.exe process is missing from the \Nimsoft\util directory

-OR-

• the HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Nimbus Software\NimBUS Installation\Utilities  Registry Key is pointing to an incorrect location

 

Environment

Infrastructure Manager Client 4.10

Resolution

If the location pointed to by the registry key (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Nimbus Software\NimBUS Installation\Utilities) is incorrect, update
  Utilties to point to the correct path containing the vbpu.exe.

ex

<Please see attached file for image>

<Please see attached file for image>

If the file is missing, reinstall the IM Client or copy the vbpu.exe from another machine running the IM Client and place it in the \Nimsoft\Util directory