Probe Utility Does Not Launch From IM Client

Article Id: 102879
Status: Published
Updated On: 06-09-2019 12:12
Products:
CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
Issue/Introduction:

To launch the Probe Utility from the Infrastructure Manager Client you would click on the desired probe for the robot  and then press CTRL-P.  This should launch the probe utility in a separate window however sometimes nothing happens.

<Please see attached file for image>

IM Client Probe Utility Launch

Cause:

  • the vbpu.exe process is missing from the \Nimsoft\util directory
-OR-
  • the HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Nimbus Software\NimBUS Installation\Utilities  Registry Key is pointing to an incorrect location

 

Environment:

Infrastructure Manager Client 4.10

Resolution:


If the location pointed to by the registry key (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Nimbus Software\NimBUS Installation\Utilities) is incorrect, update
  Utilties to point to the correct path containing the vbpu.exe.

ex

<Please see attached file for image>

REGISTRY: Utilities Dir Location

<Please see attached file for image>

IM Client - Util Dir

If the file is missing, reinstall the IM Client or copy the vbpu.exe from another machine running the IM Client and place it in the \Nimsoft\Util directory

insert_drive_file 1558700853247000102879_sktwi1f5rjvs16kac.png
arrow_downward Download
insert_drive_file 1558700851327000102879_sktwi1f5rjvs16kab.png
arrow_downward Download
insert_drive_file 1558700849244000102879_sktwi1f5rjvs16kaa.png
arrow_downward Download