Opening Resources to Assign Task Crashes MS Project

Article Id: 102868
Status: Published
Updated On: 20-06-2018 12:40
Products:
CLARITY PPM FOR ITG , Clarity PPM On Premise , CLARITY PPM FEDERAL , Clarity PPM SaaS , Clarity PPM SaaS - Application , Clarity PPM SaaS - Application , Clarity PPM On Premise
Issue/Introduction:

When you attempt to add resources to projects in Microsoft Project (MSP) via Resources->Assign Resources, you receive a pop-up message "Project has stopped working" and you are forced to close MSP.

Cause:

This issue is due to a Microsoft Project issue. 

Environment:

MSP New Driver and Microsoft Project 2016.

Resolution:

This issue is fixed in the Microsoft Project February 2016 Update and higher. See KB3114714 for more details on this fix.

Note: It's recommended to upgrade to the latest Microsoft Project update supported by CA PPM as there have been multiple defects fixed in updates after KB3114714 (See KB000011553 for information the list of supported Microsoft Project updates).

Additional Information:

Reference KB000011553 for information on CA PPM supported Microsoft Project updates
Reference KB000071385 - CA PPM and MSP integration - List of Knowledge Documents
Reference KB000015956 - CA PPM and MSP integration known defects - Support Technical Document Index