Opening Resources to Assign Task Crashes MS Project
Article ID: 102868
Updated On:
Products
CLARITY PPM FOR ITG
CLARITY PPM FEDERAL
Clarity PPM SaaS - Application
Clarity PPM On Premise
Issue/Introduction
When you attempt to add resources to projects in Microsoft Project (MSP) via Resources->Assign Resources, you receive a pop-up message "Project has stopped working" and you are forced to close MSP.
Cause
This issue is due to a Microsoft Project issue.
Environment
MSP New Driver and Microsoft Project 2016.
Resolution
This issue is fixed in the Microsoft Project February 2016 Update and higher. See KB3114714 for more details on this fix.
Note: It's recommended to upgrade to the latest Microsoft Project update supported by CA PPM as there have been multiple defects fixed in updates after KB3114714 (See KB000011553 for information the list of supported Microsoft Project updates).
Note: It's recommended to upgrade to the latest Microsoft Project update supported by CA PPM as there have been multiple defects fixed in updates after KB3114714 (See KB000011553 for information the list of supported Microsoft Project updates).
Additional Information
Reference KB000011553 for information on CA PPM supported Microsoft Project updates
Reference KB000071385 - CA PPM and MSP integration - List of Knowledge Documents
Reference KB000015956 - CA PPM and MSP integration known defects - Support Technical Document Index
Reference KB000071385 - CA PPM and MSP integration - List of Knowledge Documents
Reference KB000015956 - CA PPM and MSP integration known defects - Support Technical Document Index
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