If you using the message tool in Catalog, if inside the message you put a apostrophe ( ' ) in the content, the apostrophe is doubled in the message.
This may also occur for service or offering names in emails or in other places.

Release:
Component: USVCT

This has been fixed in 17.1 RUI.
This can be downloaded from the patch page here:
https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-service-catalog-ican-view-solutions-patches.html