Clarity PPM/Agile Central Integration of Timesheets not Working - Gray/blank Screen

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Article ID: 102833

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM On Premise

Issue/Introduction

After implementing the Clarity PPM / Agile Central integration we are not able to see Clarity PPM timesheets in Agile central. Clarity PPM/Agile Central displays a Gray/blank Screen


We receive the following error when troubleshooting with Developer Tools console view: "Refused to display ''<clarityurl>.com/pm/integration.html#'/pm/integration.html#' in a frame because it set 'X-Frame-Options' to 'sameorigin'"


Tip: To unable Developer Tools to verify the error:

  • In Chrome, click Ctrl+Shift+I on your keyboard and reproduce the issue
  • In Internet Explorer, click F12 on your keyboard and reproduce the issue


Environment

Component: ODRLY

Resolution

1. Both the Integration URL and Referrer URL(even if non-SSO) fields need to be filled in Clarity PPM-> Administration Menu > General Settings; Integrations > Integration <Integration Name> General page even if they are the same URL.
2. Run the Synchronize Agile Central job

Additional Information

For other known issues with Clarity PPM timesheets in Agile Central see the below KBs: 

  • KB: 96813 - The Agile Central Timesheet Integration displays the message "This content cannot be displayed in a frame"
  • KB: 116577 - Using PPM Timesheets from CA Agile Central when MS Azure SSO used for PPM SaaS S