Unable to send email via GEL

book

Article ID: 102818

calendar_today

Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

  • Unable to send email via GEL.
  • Receive error message: "Could not connect to SMTP host: ussjchstmail.ondemand.ca.com, port: 25". 

Environment

Release: All Supported Release
Component: Clarity PPM Environmental

Resolution

  • Enable the email server in the Clarity environment.
  • Review the "CSA: Classic PPM System Administration (On-Premise Only)" documentation for more details 
  • SaaS customers:
    • Please contact Broadcom support for assistance
    • See also 194343 - Clarity Email Notifications - list of known issues/articles for other known causes
       

Additional Information

See 194343 - Clarity Email Notifications - list of known issues/articles