Imap Mail:Failed to send STORE command STORE Code 02:46
book
Article ID: 102801
calendar_today
Updated On:
Products
SUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
Tickets are not created in CA Service Desk Manager (CA SDM) via maileater functionality. Checking at SDM standard logs there is an error appearing as below:
"Imap Mail:Failed to send STORE command STORE Code 02:46"
Ex.:
pdm_maileater_nxd #### ERROR pdm_maileater_nxd.c #### Imap Mail:Failed to send STORE command STORE Code 02:46 pdm_maileater_nxd #### ERROR pdm_maileater_nxd.c #### Failed to send STORE command STORE Code 02:46
Cause
This is due to the fact that the mail server is preventing the account configured at SDM mailbox from deleting the email at the mail server. Note that this is required, since if not deleted, the same email will be trying to create / update the same ticket constantly at SDM server.
Environment
CA Service Desk Manager (CA SDM) - any release
Resolution
Check with mail administrator how to grant the account to delete the email from server after it is consumed.