Imap Mail:Failed to send STORE command STORE Code 02:46

Article Id: 102801
Status: Published
Updated On: 20-06-2018 07:38
Products:
SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager
Issue/Introduction:

Tickets are not created in CA Service Desk Manager (CA SDM) via maileater functionality. Checking at SDM standard logs there is an error appearing as below:

"Imap Mail:Failed to send STORE command STORE Code 02:46"

Ex.:

pdm_maileater_nxd #### ERROR pdm_maileater_nxd.c #### Imap Mail:Failed to send STORE command STORE Code 02:46 
pdm_maileater_nxd #### ERROR pdm_maileater_nxd.c #### Failed to send STORE command STORE Code 02:46 

Cause:

This is due to the fact that the mail server is preventing the account configured at SDM mailbox from deleting the email at the mail server. Note that this is required, since if not deleted, the same email will be trying to create / update the same ticket constantly at SDM server.

Environment:

CA Service Desk Manager (CA SDM) - any release

Resolution:

 Check with mail administrator how to grant the account to delete the email from server after it is consumed.