Imap Mail:Failed to send STORE command STORE Code 02:46

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Tickets are not created in CA Service Desk Manager (CA SDM) via maileater functionality. Checking at SDM standard logs there is an error appearing as below:

"Imap Mail:Failed to send STORE command STORE Code 02:46"

Ex.:

pdm_maileater_nxd #### ERROR pdm_maileater_nxd.c #### Imap Mail:Failed to send STORE command STORE Code 02:46 
pdm_maileater_nxd #### ERROR pdm_maileater_nxd.c #### Failed to send STORE command STORE Code 02:46 

Cause

This is due to the fact that the mail server is preventing the account configured at SDM mailbox from deleting the email at the mail server. Note that this is required, since if not deleted, the same email will be trying to create / update the same ticket constantly at SDM server.

Environment

CA Service Desk Manager (CA SDM) - any release

Resolution

 Check with mail administrator how to grant the account to delete the email from server after it is consumed.