Set created_via by REST web services

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Article ID: 102756

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



When we create a request via REST web services, the web service sets the created_via field with the REST default value, but we want to change that value in the same creation operation. How can we achieve this?

Environment

CA Service Desk Manager 14.1
CA Service Desk Manager 17.1

Resolution

This is not possible. Even if specifying a different created_via value as part of the creation request, this does not overwrite the created via default value.