Context Metric Browser lower tab does not always filled out

Products

• APP PERF MANAGEMENT
• CA Application Performance Management Agent (APM / Wily / Introscope)
• CUSTOMER EXPERIENCE MANAGER
• INTROSCOPE

Issue/Introduction

Under some circumstances where the lower Metric Browser tab does not get populated with the related data for some Docker Monitor Agents. While other agents work okay

The following tools in the metric browser tab help you find more information about an issue:

• Historical metrics
• Search
• Transaction Tracer
• Thread dumps

Environment

CA APM 10.7 HF#6

Resolution

Clearing Introscope Webview Cache resolves the issue

Additional Information

How to Clear Webview Cache?

1- Stop WebView and MOM Enterprise Manager processes

2- Delete the entire content [all files and directories] of <EM-Home>/work and <WV-Home>/work folders

3- Delete the entire content [all files and directories] of /configuration folder except file config.ini (DO NOT delete config.ini file)

<EM-Home>/product/enterprisemanager/configuration
<WV-Home>/product/webview/configuration

4- Start MOM Enterprise Manager and WebView processes


Note: If Enterprise Manager and WebView are installed under same directory, then <EM-Home>/work and <WV-Home>/work are the same.