snmpcollector not showing all interfaces

Article Id: 102709

Status: Published

Updated On: 12-05-2020 10:21

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction:

snmpcollector interface metrics missing for switches under the Interfaces Tab.

Cause:

- wrong (custom) template being applied versus the default template
- snmpcollector log showed:
NetworkInterface","customProperties":{"CertificationName":"custom_<xxxxxxx>-StackPortStatus","ComponentId":"s16","ConfigItemId":"C7a72e1ded6aa7275c6f3730eb5780697","ConfigItemName":"3001.0","ConfigItemType":
"11.1","DeviceId":"Db240860da6074d005df9c5eef762e28b","MetricFamilyCiType":"11.1","MetricFamilyName":"NormalizedPortInfo"},"id":"
snmpcollector.Db240860da6074d005df9c5eef762e28b.NormalizedPortInfo.s16","label":"3001.0","typeName":"Interface.hasMonitors"}

This "CertificationName":"custom_xxxxxxx-StackPortStatus" was being applied to the interfaces for the Cisco switches/devices instead of the default Normalized-Ports metric family.

Environment:

- UIM 8.5.1 SP1
- snmpcollector v3.43

Resolution:

Removing the custom certification template and then forcing a rediscovery in the snmpcollector probe resolved the problem with the missing interfaces/metrics.