snmpcollector interface metrics missing for switches under the Interfaces Tab.
Cause
- wrong (custom) template being applied versus the default template - snmpcollector log showed: NetworkInterface","customProperties":{"CertificationName":"custom_<xxxxxxx>-StackPortStatus","ComponentId":"s16","ConfigItemId":"C7a72e1ded6aa7275c6f3730eb5780697","ConfigItemName":"3001.0","ConfigItemType": "11.1","DeviceId":"Db240860da6074d005df9c5eef762e28b","MetricFamilyCiType":"11.1","MetricFamilyName":"NormalizedPortInfo"},"id":" snmpcollector.Db240860da6074d005df9c5eef762e28b.NormalizedPortInfo.s16","label":"3001.0","typeName":"Interface.hasMonitors"}
This "CertificationName":"custom_xxxxxxx-StackPortStatus" was being applied to the interfaces for the Cisco switches/devices instead of the default Normalized-Ports metric family.
Environment
- UIM 8.5.1 SP1 - snmpcollector v3.43
Resolution
Removing the custom certification template and then forcing a rediscovery in the snmpcollector probe resolved the problem with the missing interfaces/metrics.