Multiple probes on a hub showing 'suspended' and no queues working as a result but do have connectivity

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Article ID: 102699

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Probes are displaying in 'suspended' status, and their probe icons are white.

<Please see attached file for image>

robot set to maintenance mode

Cause

The robot was placed into maintenance.

Environment

- UIM (any version)

Resolution

1. Open the controller probe
2. Select the Status Tab
3. Rt-click on the robot status icon button
4. Select the option 'Leave suspend mode now'

<Please see attached file for image>

Leave maintenance mode now

Attachments

1558700961569000102699_sktwi1f5rjvs16kb8.png get_app
1558700959584000102699_sktwi1f5rjvs16kb7.png get_app