Multiple probes on a hub showing 'suspended' no queues working as a result but do have connectivity

Products

• DX Infrastructure Management
• NIMSOFT PROBES

Issue/Introduction

Multiple probes display as suspended under the 'Active' column in the Infrastructure Manager and probe icon appears white.

<Please see attached file for image>

 

Cause

Robot was placed into maintenance.

Environment

- UIM (any version)

Resolution

1. Open the controller probe
2. Select the Status Tab
3. Rt-click on the robot status icon button
4. Select the option 'Leave suspend mode now'

<Please see attached file for image>