Unable to start the Workload Automation AE Schedulers

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Article ID: 102484

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Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent

Issue/Introduction

Unable to start the Workload Automation AE Schedulers
Error:
CAUAJM_E_18409 Unable to load Oracle client libraries 
<Could not load module /app/oracle/product/12.1.0/client_1/lib/libclntsh.a(shr.o). The module has an invalid magic number.>
CAUAJM_E_18411 OCIEnvCreate() failed.
CAUAJM_E_10013 Failed to load DRM shared library.

Environment

Product - Workload Automation AE 11.3.x
Platform - UNIX / Linux
Database - Oracle

Resolution

The message typically indicates that the Oracle client on the Workload Automation AE host is 64bit.
Workload Automation AE 11.3.x is a 32bit application and as a result, requires a 32bit Oracle client.
Install a 32bit Oracle client on the host and adjust the environment variables in $AUTOUSER/autosys.sh.<hostname> accordingly.
(ORACLE_HOME, TNS_ADMIN, PATH, LD_LIBRARY_PATH)
For Windows platforms see the AutoSys Admin UI -> WAAE -> System