Steps to download case attachment files from Broadcom Support site?

Products

• CA Advanced Authentication
• Support Portal
• CA Strong Authentication
• CA Risk Authentication

Issue/Introduction

What are the steps to download the files uploaded by the Broadcom team on a support case?

Resolution

To download files attached to a case:

1. Go to Broadcom Support portal You will see the following page, click on login on Broadcom support portal
   
   
   
   
2. Once you are logged in, choose your division to access the Case Management.
   
   
   
   
3. Click on My Cases option
   
   Note: Once selecting the My Cases, if the new tab doesn't open, please check the browser setting whether Pop-up Block is Enabled or Disabled.
   
   
   
   
4. Locate and select the case Id from which you want to download the files.
   
   
   
   
5. Click the File attachment icon on the case record
   
   
   
   Or click the Attach Files link at the bottom of the case record.
   
   
   
   
6. A Pop-up window will appear. Click on folder path " files_from_broadcom" and then choose the file and click on the Download link.