Help with updating cost center of users


Article ID: 102412


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


The Cost Centers were changed for Users. They are no longer accurate. How can I update the existing users with the correct Cost Center from another environment?


Component: CASAM


You can import Cost Centers to a user through the import option. Create a data file that has the correct Cost Centers, with the required template referenced below.
Go to Exchange - Data Exchange - Import. 
Choose table Users (users) 
You can then download the csv template and fill in the required data. The Cost Centers are populated by the import_level_2 field. The specification link will provide details on what is getting imported. 
You may want to check the history of a user to determine when the field was changed. 
If the Cost Centers were overwritten by other imports, you may want to check that data. This will overwrite the existing fields.