Failing to Import the Certificates into the Connector Server

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

We are attempting to import a certificate into the connector server on the Identity Suite Virtual Appliance. When we import it the certificate fails to import with no error. 

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Environment

Identity Suite Virtual Appliance

Resolution

When importing certificates into the connector server when using Chrome you will notice the blank error message. Sometimes the certificate will import regardless of the error message. However the only supported browser for this is Internet Explorer. Please attempt via Internet Explorer and see if the issue is resolved.