Librarian CCF Work order *UNASSIGNED* error

book

Article ID: 102388

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Updated On:

Products

CA Librarian

Issue/Introduction

A work order has been created for a programmer, but the programmer is not able to logout any programs under the work order number that was generated.
I have provided some information below:
WO002786 180614114200 DAT *UNASSIGNED* MGR: TPZPAP1 2

Cause

Programmer assignment for the work order was not done. 

Environment

Release: LIB-AM00200-4.4-CA-Librarian-Access Method
Component:

Resolution

After a new work order has been opened the next step is to assign the work order to the programmer.
In CCF select option 2 ASSIGN - Assign, reassign, reject a change request.
Fill in the appropriate fields when assigning a work order to the programmer.
Example below:

MON 06/18/18 --------------- ASSIGN CHANGE REQUEST ------------------- 12.28.37
 COMMAND ===>
 
  REQUESTOR ===>                       TYPE ===>                  ID:
              PHONE     ===>                                 MANAGER ===>
  APPL/SYSTEM     ===>                          DEPARTMENT ===>
  COORDINATOR   ===>                                       PHONE ===>
  DESCRIPTION     ===>

  MGR COMMENT  ===>
                                ===>
                                ===>

       ASSIGNMENT ===>                                    AUTHORIZATION ===>