Email Notification on Password View Policy doesn't work

Products

• CA Privileged Access Manager - Cloakware Password Authority (PA)
• CA Privileged Access Manager (PAM)

Issue/Introduction

Email Notification on Password View Policy has stopped working, users are no longer receiving emails from PAM when a password is viewed. It was confirmed that no changes were made to PAM nor the SMTP servers.
 

Environment

Privileged Access Manager, all versions

Cause

The issue was occurring because of an issue with NTP servers. Checking the NTP Status tab under Configuration > Date/Time, none of the NTP servers listed were connected.

Resolution

If no NTP server is available, or if it is available but connections are rejected, please reconfigure the NTP server in PAM until a valid server is present.

Additional Information

Set the Tomcat Logs to INFO or FINE to get more information and check if PAM is sending the emails.

To understand the meaning of the ntp output presented in PAM, please refer to  NTP Status section of the documentation link below.

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/privileged-access-manager/4-1-2/configuring-your-server/configure-date-time-settings.html