UMP not loading alarms - stays in "Loading" state

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Article ID: 102315

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

UMP not loading alarms - stays in "Loading" state 
Does not know how the problem started

Environment

UIM 8.51
UMP 8.51
nas 9.00HF3
ems 10.17
 

Resolution

Here is what we did to restore UMP USM functionality

Stopped probes in this order:
nas
alarm_enrichment
ems
trellis

Start in order
trellis
ems
alarm_enrichment
nas

Then we stopped and started maintenance_mode probe

Then we stopped and started (or simply started) all wasp probes.

Restored full functionality.

Additional Information

There is ump_usm 8.52 hf16 available which should resolve this problem. Please reach out to support to get a copy of that.