Rally - Excel Plugin: Unable to parse SSO landing page

Products

• Rally On-Premise
• Rally SaaS

Issue/Introduction

While trying to connect to Agile Central using the Excel Plugin, the user receives error, "Error connecting to CA Agile Central:  Unable to parse SSO landing page".

Cause

Unfortunately this is a known issue with the current version of the Excel Plugin.  Because this issue affects a low number of users and the Excel plugin is currently undergoing a full rewrite, the decision was made not to fix the defect.  Engineering resources are instead being used to work on the new version of the plugin.

Resolution

A beta version of the new plugin can be found at the following location: Excel Beta.  The requirements are that Excel 2016 or higher is in use.

If the minimum version requirement can not be met, users can request to be put on the SSO Exceptions list by their local Subscription Administrators.  This will allow the user to login to Agile Central (including the current Excel Plugin) using their Username and Password.  Users will no longer receive the parsing error and will be able to connect using the Excel plugin.