CA PPM: Process Engines keep on going down

Article Id: 101912

Status: Published

Updated On: 10-08-2018 12:46

Products:

CLARITY PPM FOR ITG CA Project & Portfolio Management CLARITY PPM FEDERAL CA Project & Portfolio Management SAAS STARTER PACK-CLARITY PPM

Issue/Introduction:

Process Engines keep on going down. In Process Engine Page the Status shows "Cannot determinate status". Why?

Environment:

Release:
Component: PPMBPM

Resolution:

If multicast is not working properly it can cause that issue because the Servers don’t see each other. For process engines to work properly the multicast has to be working properly. Please contact CA PPM Support to get a list of Multicast Tests you need to run on your servers to check if the configuration is correct.