Troubleshooting A2A issues on the client side

book

Article ID: 101846

calendar_today

Updated On:

Products

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM)

Issue/Introduction

Using A2A with PAM requires that the A2A client be installed on the system on which A2A scripts/programs are to run.  As part of the installation a file named cspm_client_config.xml will be created.  This file contains a variety of settings, of most interest here the log file location and the log level. 

Environment

Release:
Component: CAPAMX

Resolution

By default, on a unix system, the file is /opt/cloakware/cspmclient/log/cspm_client_log.txt.  Also by default, the log level is set to WARNING, as seen in the line below.

        <loglevel>WARNING</loglevel>
 
The setting may be changed from WARNING to INFO or FINE, as needed.  Typically, INFO is enough.  For INFO, the line should look like this:

        <loglevel>INFO</loglevel>

For a Windows system a similar change would be needed.