Agile Central: Kanban Board - Why we can't select a Subscription Admin as a card owner?

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Article ID: 101631

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Updated On:

Products

CA OPS/MVS Event Management & Automation CA Agile Central On Premise (Rally) CA Agile Central SaaS (Rally)

Issue/Introduction



How come a Subscription Administrator isn't appearing in the user list for Owner in a Kanban Board card?

In this screen shots we click the Owner field and we don't see the Sub-Admins listed:

<Please see attached file for image>

User-added image

Environment

Release:
Component: ACSAAS

Resolution

Only Team Members can be selected to own artifacts. That is the behavior not only for Kanban Board but for any app and also for the product screens. Even a Subscription Administrator can not be made owner unless is added to the team. 

Here is a similar example not out of the Kanban Board but from the User Story detail page. It shows the same selection options:

<Please see attached file for image>

User-added image


As said, in order to allow users to own artifacts they must become Team Members. This includes any user, even the sub-admins.

To learn more on how to make users become Team Members, see:

https://help.rallydev.com/administer-users#permissions

<Please see attached file for image>

User-added image


Also, see: 
https://help.rallydev.com/setting-projects

Attachments

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