Inbound Notification with SSL/TLS fails with [rc=27] SSL: couldn't create a context, Originated from: .\EtaNotifyTools.cpp [1081]


Article ID: 101609


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal


The process documented in was followed in order to enable inbound synchronization with SSL/TLS and the environment is not processing the records.

The etanotify.log shows messages similar to these:
               20180612:160816:TID=0012e4:D: Sending Payload (1429 bytes)...

20180612:160816:TID=0012e4:D: URL( No need to encrypt the payload

20180612:160816:TID=0012e4:I: Try sending payload to

20180612:160816:TID=0012e4:E: FAILED( [rc=27] SSL: couldn't create a cont

20180612:160816:TID=0012e4:E:+ext: (nil)

20180612:160816:TID=0012e4:E: Error in notification processing: Reason: Operation failed. ALERT: Unable to contact any IMS. Processi

20180612:160816:TID=0012e4:E:+ng aborted.

20180612:160816:TID=0012e4:E: Originated from: .\EtaNotifyTools.cpp [1081].

20180612:160816:TID=0012e4:I: DONE: Notifications Processed: 0/100+ [FAILED]



Identity Manager 14.2,  Provisioning Server


This issue was found in IM 14.2 Provisioning Server and will be resolved in subsequent cumulative patch.

 A hotfix for 14.2 (no CP) comprised of  EtaNotifyTools.dll and libcurl.dll may be available. Please contact Support in reference to Hotfix DE369927