ORA-08103 Error during PPM Upgrade

Products

• CLARITY PPM FOR ITG
• CLARITY PPM FEDERAL
• Clarity PPM SaaS - Application
• Clarity PPM On Premise

Issue/Introduction

When upgrading from PPM 13.3 to PPM 15.3, the upgrade fails with the below error:

Process - post-upgrade: POSTUPGRADE_CMN_CAPTIONS.xml ...
...
6/11/18 7:36 PM (ExecTask) com.ca.clarity.jdbc.oraclebase.ddc: [CA Clarity][Oracle JDBC Driver][Oracle]ORA-08103: object no longer exists 
6/11/18 7:36 PM (ExecTask) ORA-06512: at line 9 

Environment

Release: CODFSS99000-15.3-PPM SAAS FedRAMP-Sandbox-Small Environment
Component:

Resolution

Steps to resolve the issue: 

1- Roll environment back 
2- On a command prompt, cd to the "checkinstall" folder 
3- Execute "checkinstall.bat file and confirm there are no errors reported 
4- Review all the "customization...." files in checkinstall folder 
5- Back up and remove all listed customizations 
6- Run "checkinstall.bat" to confirm customization files are clear
7- Retry the upgrade