ORA-08103 Error during PPM Upgrade
Article ID: 101554
Updated On:
Products
CLARITY PPM FOR ITG
CLARITY PPM FEDERAL
Clarity PPM SaaS - Application
Clarity PPM On Premise
Issue/Introduction
When upgrading from PPM 13.3 to PPM 15.3, the upgrade fails with the below error:
Process - post-upgrade: POSTUPGRADE_CMN_CAPTIONS.xml ...
...
6/11/18 7:36 PM (ExecTask) com.ca.clarity.jdbc.oraclebase.ddc: [CA Clarity][Oracle JDBC Driver][Oracle]ORA-08103: object no longer exists
6/11/18 7:36 PM (ExecTask) ORA-06512: at line 9
Process - post-upgrade: POSTUPGRADE_CMN_CAPTIONS.xml ...
...
6/11/18 7:36 PM (ExecTask) com.ca.clarity.jdbc.oraclebase.ddc: [CA Clarity][Oracle JDBC Driver][Oracle]ORA-08103: object no longer exists
6/11/18 7:36 PM (ExecTask) ORA-06512: at line 9
Environment
Release: CODFSS99000-15.3-PPM SAAS FedRAMP-Sandbox-Small Environment
Component:
Component:
Resolution
Steps to resolve the issue:
1- Roll environment back
2- On a command prompt, cd to the "checkinstall" folder
3- Execute "checkinstall.bat file and confirm there are no errors reported
4- Review all the "customization...." files in checkinstall folder
5- Back up and remove all listed customizations
6- Run "checkinstall.bat" to confirm customization files are clear
7- Retry the upgrade
1- Roll environment back
2- On a command prompt, cd to the "checkinstall" folder
3- Execute "checkinstall.bat file and confirm there are no errors reported
4- Review all the "customization...." files in checkinstall folder
5- Back up and remove all listed customizations
6- Run "checkinstall.bat" to confirm customization files are clear
7- Retry the upgrade
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