User is not prompted to add a comment when returning a Timesheet

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Article ID: 101500

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

When returning a Timesheet, users are not automatically prompted to add a comment/reason for returning a Timesheet.
CA PPM users should be asked to add a comment directly after clicking "Return Timesheet" button.

Cause

In order to get the "Add Note" functionality after Returning a Timesheet, the CA PPM user returning the Timesheet and the CA PPM submitting the Timesheet need to be different (have different ID). 
This issue would mainly happen on a Testing environment where a test (Admin) user is testing the Submit and the Return of functionality of Timesheets.

Environment

Release:
Component: ODPRD

Resolution

Use a different CA PPM user to submit and to return the Timesheet in order to automatically get the "Add Note" page after returning a Timesheet.