Applying large PTFs such as r8.6 IR1 on Windows VM with McAfee 'MOVE AV Client'

Products

• Gen
• Gen - Workstation Toolset
• Gen - Host Encyclopedia
• Gen - Run Time Distributed

Issue/Introduction

When applying Gen 8.6 IR1 (or any other large Gen r8.6 PTF) on any Windows VM system with Mcafee's "MOVE AV Client" installed and running, the self-extraction step can fail with the error:
 
"CreateFile() error 5 when trying set file time".
 
This error occurs due to a scanning timeout when Mcafee is running.  In particular, Mcafee's "MOVE AV Client" which runs on VM's.

Environment

On Any Windows VM system with Mcafee's "MOVE AV Client" installed and running.

Resolution

Following are instructions to a workaround for this problem:

-  Start 'MOVE AV Multi-Platform Client Command Prompt' from the Start Menu.
-  In the newly started command window, issue 'mvadm config show'. This will list the MOVE AV's configuration.
-  Check the ScanTimeout value. According to the MOVE AV Client documentation, the default should be 45 seconds.
-  If 'ScanTimeout' is less (perhaps set to 10), modify the value with 'mvadm config set ScanTimeout=45'. 
-  Reissue 'mvadm config show' to verify the ScanTimeout has changed.
-  Rerun the PTF self-extraction which originally created the error.

If the problem persists, perform the last three steps again as follows:

-  Increase the ScanTimeout value once again, for example 'mvadm config set ScanTimeout=90'
-  Reissue 'mvadm config show' to verify the ScanTimeout has changed.
-  Rerun the PTF self-extraction which originally created the error.