Service Desk Manager install fails with "DH keypair" Error

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

When attempting to install Service Desk Manager the install fails. The install.log file has an error similar to this:

ERROR [AWT-EventQueue-0] [ConfigureSQLServer] The TCP/IP connection to the host
com.microsoft.sqlserver.jdbc.SQLServerException: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: "java.lang.RuntimeException: Could not generate DH keypair".

Environment

CA Service Desk Manager 17.x

All Supported Operating Systems

Resolution

1. Copy the full contents of the SDM ISO file to a local location on the server where you are installing

2. Edit the following files: 

 

\scripts\CDB\jre\lib\security\java.security 

\java\jre\lib\java.security 

\products\SDM\casd.nt\java\jre\lib\security\java.security 

 

At the bottom of each file add this line: 

jdk.tls.disabledAlgorithms=DHE, ECDHE 

 

3. Attempt the install again

4.  As soon as the SDM install completes the "Installing CA Service Desk Manager" step, make the same change to the "SC\JRE\1.7.0_10\lib\security\JAVA.SECURITY" file.  If not, you will receive another error during the "Configuring CA Service Desk Manager" step.