I want reset the 'admin' password for CA Identity Managers Mangement console

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

We have forgotten or lost the 'admin' user password for the IDM Management Console and can no longer log in at https://{idm_hostname}/iam/immanage/

Environment

Release:
Component: IDMGR

Resolution

The Admin or SuperAdmin password is stored in the database for IDM itself within the table called IM_Auth_User

To update that password you should back that table up, then follow these directions, replacing 'superadmin' with your 'admin' username, and the xxxxxxx value for PBES with the value generated in step one:

Please use the below steps:
1. Encrypt the new password using password tool in \CA\Identity Manager\IAM Suite\Identity Manager\tools\PasswordTool for example, pwdtools.bat -JSAFE -p <new password here>

Make note of the encrypted value

2. Run an UPDATE command to update the password in the table IM_AUTH_USER of IM database.

update IM_AUTH_USER
set PASSWORD = '{PBES}:xxxxxxxxxxxxxxxxxxx=='
where USER_NAME = 'superadmin';


More details on the pwdtools.bat (or pwdtools.sh on *nix environments) can be found in the documentation:
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-4/configuring/fips-140-2-compliance/the-password-tool.html