Unable to save very lengthy input to nas probe GUI

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When attempting to save very lengthy input (around 2050 bytes) to [message] field of Auto Operator in nas probe GUI,
the hub (where nas probe is running) is getting disconnected from the UIM environment.

 

Environment

nas probe 8.56 is running in a remote hub.
The remote hub is running in Windows box with robot 7.93 and hub 7.93

 

Cause

When lengthy input (around 2050 bytes) is saved, controller is crashing.
This is why the hub is disconnected from UIM network.
Below is an example error registered as Windows Events.

Faulting application name: controller.exe, version: 0.0.0.0, time stamp: 0x59f8e57d 
Faulting module name: NIM_SHARED.dll, version: 0.0.0.0, time stamp: 0x59ca8445 
Exception code: 0xc0000409
 

Resolution

It is unfortunate that there is no workaround other than having the whole length less than about 2000 bytes.

In robot v7.93, probe cfg file can have maximum 2048 bytes per line.
This max length is per line, not value. (The total byte count in a line)
So please keep value at least within 2000 bytes.

Additional Information

As of 20.4 and above, the max limit for each field is 8K characters. It is still recommended to limit the length of the field.