NoSuchElementException or 502 Error When Searching Corporate Users or Groups

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

When attempting to search for users or groups within Identity Manager, the operation fails. The following symptoms may be observed:

• A 502 error appears in the user interface.
• The UI displays: org.apache.jasper.JasperException: java.util.NoSuchElementException
• The server log contains the following error: submitTask: tasksession creation, or submission failed: Administrator [inbound administrator] is not authorized to perform task Provisioning Activity.

Environment

 Identity Manager

Cause

The base DN (Distinguished Name) branch for the corporate user store specified in the directory.xml file is incorrect. This leads to the application searching in the wrong branch of the Directory Service Agent (DSA), resulting in a failure to locate the requested users or groups.

Resolution

To resolve this issue, correct the base DN configuration in the Management Console:

1. Log in to the Identity Manager Management Console.
2. Navigate to Directories.
3. Select the directory associated with your environment.
4. Locate the Corporate User Store section.
5. Edit the Base DN to reflect the correct branch where users and groups are located in your DSA.
6. Save the changes and restart the environment if necessary to apply the new configuration.