My NFA Device has Enabled and Licensed interfaces but is not showing data

Products

• Network Flow Analysis

Issue/Introduction

NFA Devices with Enabled and Licensed interfaces and the device can be polled by SNMP but are not showing data in NFA.  

Environment

NFA all supported versions

Cause

Interface "Enabled" status getting out of sync between the NFA Console and the Harvester

Resolution

1. RDP to the Harvester, open a command prompt, and run:

 

mysql -unetqos -pnetqos harvester

2. Then run the following:

 

update interfaces set updatedon=unix_timestamp();

 

4. Wait 15-30 minutes and check to see if data is showing for the interfaces.

If we don't see more flows after an hour get the last 2 day's worth of  

collectorsync*

and

pollersync* 

logs from NFA\Reporter\Logs

from the NFA Console and contact Support.