My NFA Device has Enabled and Licensed interfaces but is not showing data

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

NFA Devices with Enabled and Licensed interfaces and the device can be polled by SNMP but are not showing data in NFA.  

Environment

Release: RAIB1H99000-9.3-Network Flow Analysis-Interface Bundle-Hardware
Component:

Resolution

1. RDP to the Harvester, open a command prompt, and run:

    If on 9.3.3 or earlier run:

mysql poller

    If on 9.3.6 or later run:

mysql harvester

2. Then run the following:

update routers set updatedon=unix_timestamp();

update persistent_map set updatedon=unix_timestamp();

update interfaces set updatedon=unix_timestamp();

3. Recycle the "CA NFA Harvester" service and the "CA NFA Collection and Poller Web Service".

4. Wait 15-30 minutes and check to see if data is showing for the interfaces.