Where can the Service Desk Manager url used to integrate with Service Catalog be changed?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

In an environment that has Service Desk Manager integrated with Service Catalog it may be necessary to alter the Service Desk Manager url. This document provides information on where this setting is defined in environments.

Environment

Service Desk Manager 14.1,17.X

Service Catalog 14.1,17.X 

Resolution

Without USS:

1. Log into Service Catalog with an administrator account 

2. Go to the Administration tab 

3. In the menu above click "Configuration" 

4. Click "CA Service Desk" 

5. From here you can alter different settings related to the url. For example, if an SSL url needs to be defined you would alter the "Enable HTTPS" to "Yes". If a "friendly" url needed to be altered you can change the "Host name" value. If a port change was needed this setting can also be altered, it should reference a Tomcat based url for web services.

 

With USS:

1. Log into the USS tenant home as an Administrator account.

2. On the left side of the screen click the gear icon for "Settings"

3. When that expands click "Common Administration"

4. When the new window opens select "Product Integrations"

5. On the CASM Auto Integration screen select the "Service Desk Manager" tab, and the url settings may be altered here.