Offline CIC could not import baseline file

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

The Offline CIC has problem to import the latest baseline file.

In CIC.log following error appears :
 

2018-05-29 17:52:35,305 [CCMain] ERROR [com.ca.sccc.CCUtilities] - The baseline file OfflineExport-20180517143622.baseline is not applicable. Please ensure that all the baselines are imported.
2018-05-29 17:52:35,305 [CCMain] ERROR [com.ca.sccc.CCMain] - CIC terminated due to an error

Environment

Client Automation - All versions. 

Cause

This error occurs because some older baseline files generated on Online CIC machine have not yet been imported.

The list of baseline files already imported by Offline CIC could be retrieved with following SQL Query executed under Microsoft Visual SQL Server Management Studio :

use mdb 
select ca_offline_baseline_id, ca_offline_baseline_name from ca_cic_offline_manager 

Example :
 

1    OfflineExport-20170308180316.baseline
2    OfflineExport-20170309105646.baseline
3    OfflineExport-20170309125842.baseline
4    OfflineExport-20170310110012.baseline
5    OfflineExport-20170315110018.baseline
6    OfflineExport-20170316110028.baseline
7    OfflineExport-20170317110024.baseline
8    OfflineExport-20170318110027.baseline
9    OfflineExport-20170320110048.baseline
10   OfflineExport-20170321110029.baseline
11   OfflineExport-20170322110050.baseline
12   OfflineExport-20170323110023.baseline
13   OfflineExport-20170324110027.baseline
14   OfflineExport-20170327120027.baseline
15   OfflineExport-20170328120029.baseline
16   OfflineExport-20170329120028.baseline
17   OfflineExport-20170330120028.baseline
18   OfflineExport-20170331120029.baseline
19   OfflineExport-20170403120031.baseline
20   OfflineExport-20170404120033.baseline
21   OfflineExport-20170406120033.baseline
22   OfflineExport-20170407120033.baseline

22 baseline files have been imported.

Offline CIC could not import the file OfflineExport-20180517143622.baseline as a lot of baseline files have not yet been imported after the last imported one (OfflineExport-20170407120033.baseline)

Resolution

- On Online CIC machine, copy all baseline files not yet imported to Offline CIC machine

On Online CIC the baseline files are located in a directory like : 
C:\Program Files (x86)\CA\SC\CIC\OfflineBaseline

On Offline CIC copy the baseline files under :
C:\Program Files (x86)\CA\SC\CIC\Baseline

- Open a cmd prompt on Offline CIC and execute this :
 

cd /D "C:\Program Files (x86)\CA\SC\CIC\bin"
run.bat

The process could take several minutes depending on the size and number of baseline files to import.