Upgrade VMware tools manually when the Install/Upgrade VMware tools task fails or hangs on Linux.

Products

• CA Rapid App Security
• CA API Gateway

Issue/Introduction

How to upgrade VMware tools on CA APIM Gateway appliance manually if you receive errors using the Install/Upgrade VMware tools task or executing the VMware tools upgrade utility throws a permission denied messages "vmware-tools-upgrader-64: cannot execute: Permission denied"

Environment

Release:
Component: APIMBL

Resolution

Solution:

1. Mount the Linux VMware tools iso image
   • Edit the Virtual Machine settings -> Hardware Tab -> Click on the CD/DVD drive and mount the following iso file: /vmimages/tools-isoimages/linux.iso 

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2. Execute the following commands:
   
   
   • #mount /dev/cdrom /mnt/cdrom 
     Note: If you receive the following error executing mount /dev/cdrom, please validate you checked off:
     

     <Please see attached file for image>

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3. Copy VMware tools image to /tmp
   
   
   • #cp /mnt/cdrom/VMwareTools-x.x.xx-xxxx490.tar.gz /tmp 
   • #tar xzf VMwareTools-x.x.xx-xxxx490.tar.gz
   • #cd vmware-tools-distrib/
   • #perl vmware-install.pl 
     Accept all default values. 
     
     
4. Once complete, you should be upgraded in accordance with the version of VMware Tools used by your ESX platform.